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FAQ

Frequently Asked Questions

Please review the Frequently Asked Questions (FAQs) below. If you are unable to find the answer to your specific question here, please reach out using our “contact us” form.

What are Acrylic Prints?

Acrylic Prints are the creations of desire that can be found hanging in the finest galleries in art destinations worldwide. Our prints have unbelievable resolution, clarity, vibrancy and an incredible 3D image quality that can appear backlit and holographic.
For information on our printing process and options, please visit The Process page in the main menu.
Acrylic fine art prints are superior to both traditionally framed paper, canvas and aluminum prints.

What is a Limited edition?

Limited Edition means that there will only be an exact number of prints produced for each photograph. After the edition sells out, there will never be another reprint of that particular artwork.

Is the art signed?

Yes. Each artwork comes with a signature and an edition number on the face of the artwork. You will also receive a Certificate of Authenticity along with your print.

Are the larger prints blurry or pixelated?

Each and every image is a high resolution image, of the highest quality, that has been selected for it’s visual and technical strength. Our digital files are prepared for print using various detail, color and resolution enhancements and are produced by a master printer.

CARE AND HANDLING

How do I care for my artwork?

The most important tip: It is recommended that your print be displayed in indirect lighting conditions and away from sunlight.

Use Caution whenever it is necessary to clean the surface of your Fine Art photograph. Dust the picture with a soft, high- quality microfiber cloth, applying only light pressure. Dry or gritty cloths may cause surface scratches.

Never use window cleaning sprays, chemicals or solvents such as acetone, ammonia, gasoline, or lacquer thinner to clean your image, as this may cause permanent damage to the artwork. The recommended cleaners have a glossing agent in them that helps reduce dust and fingerprinting. Strong cleaners will statically charge the Acrylic and attract dust and need more cleanings.

How do I hang my artwork?

Your artwork has been shipped with the appropriate hanging equipment which is attached to the back of the frame. We use the French cleat method which allows you to mount the hardware directly to the wall using dry wall anchors with the cleat facing out at the 45 degree cut. The artwork then has a lip on the back of the frame located at the top which allows you to slide the artwork onto the cleat until fastened securely. Double check to make sure it is evenly placed on the cleat and the piece doesn’t move at all on the wall.

How do I light my artwork?

Quality lighting has a remarkable effect on the artwork, causing it to appear glowing or backlit.

Spotlights mounted from a ceiling facing downward offer an easy and adjustable solution for illuminating art. They should be placed at a 30-degree angle, directed at the center of the artwork and should provide a soft even spread of light, illuminating the majority of the print

SHIPPING

Orders must be opened when received and reviewed within the first two weeks for any possible replacement. Alexia Rousse Fine Art cannot be responsible for third party applications added onto a print, mishandling, including results from extreme or unusual climate conditions. As with any art, do not hang or display pieces neither in direct sunlight, nor in places subject to high heat or humidity.
Please store your Certificate of Authenticity in a safe and secure location.
If you feel there is a need for replacement, please notify us via e-mail at [email protected] or using the contact form on our website at alexiarousse.com The print and certificate must be returned together.
Upon receipt and inspection by Alexia Rousse Fine Art, you will be contacted within a few days regarding the replacement (s).
If shipping damages are extremely noticeable with large punctures to the outside, REFUSE SHIPMENT and request proper notation and take your own photos if possible. This will insure faster claim/replacement.

How long does it take for my order to arrive after purchasing?

Production of Alexia Rousse artwork may take anywhere from 2 to 4 weeks to complete. This time frame is not guaranteed as production times are dependent on the size of each project or other orders that are ahead in queue. You will receive a tracking number as soon as your order is on the way to your preferred address.

Do you ship internationally?

At the moment we only ship within the U.S.

What happens if my package arrived damaged?

NOTE 1- If shipping damage is involved you must file a claim with the shipping carrier to get reimbursed for the product(s) damage and shipping cost incurred. If shipping damages are extremely noticeable with large punctures to the outside, REFUSE SHIPMENT and request proper notation and take your own photos if possible. This will insure faster claim/replacement.

NOTE 2- If the shipper insists on keeping the damaged print, you must still cut out the number and signature and return them to Alexia Rousse Fine Art along with the original Certificate of Authenticity for any replacement. Email us at : [email protected]

COPYRIGHTS

Can I use the images on your website?

All images contained within this website are the copyright of Alexia Rousse Fine Art. All images and content are the property of Alexia Rousse Fine Art. Images may not be in any way reproduced, copied, printed or scanned. All images must not be used without expressed prior permission via written consent from Alexia Rousse Fine Art.

The use of any images or other materials included herein, in whole or in part, for any purpose other than the private purpose of viewing them online, including, but not limited to, copying, reproduction, publication (including on Internet Web Site including third party web pages by any means, including “hotlinking,” storage in a retrieval system (other than internet browser), manipulation (digital or otherwise), or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, is expressly prohibited without the written permission of Alexia Rousse Fine Art.